Exchanges and returns
We want satisfied customers, returns and exchanges are easy. If you are not completely satisfied with your purchase, you have 15 days from receipt thereof, to change or return.
For this you must contact us by sending an email to shop@chicajagger .com indicating the order number and specify if an exchange for another item or for another size or a refund.
* The cost of return shipment are paid by the customer. For a change the client only assume the return to My Malena. Sending the new size or new item will be free.
Address for return:
Avda. Goleta 25
Playa de San Juan
Alicante - España
When preparing the package, remember to insert a copy of the request for identification. We appreciate you specify the reason for the return to work on improving the shopping experience for our customers.
Once we receive the return, we will contact you to manage the reimbursement request.
It is important that you return the items are in the same condition in which you received. I must not have been worn, washed or damaged and should retain the original label. Must also be returned in original packaging.
If you received a defective item, you must notify us no later than 48 hours by contacting our Customer Service by sending an email to firstname.lastname@example.org or call +34 683 245 823 Returns of defective items will be accepted due to the misuse or manipulation thereof by the customer.
In case of defective item, along with its price, we will credit the amount paid for shipping.
My Malena not accept returns that have caused freight of shipping or customs costs, so that such returns will be sent back to the sender.
Once we receive your return, you will receive a confirmation email where you will be prompted in a few days receive the amount into your same payment account, either Visa, MasterCard, PayPal, bank transfer (the estimated time varies by bank ), or as store credit for future purchases if you wish.
When ordering with free shipping in the amount of purchase, in case of returning the items, My Malena, reserves the right to charge the amount of the expenses of Evio.
For orders with gift, if you return your order or part of it and want to get a refund of the returned items in your paid account, you must also return the gift in its original packaging. Failure to receive the gift, its value will be deducted from the total amount of refund.